FAQs – Your Questions Answered

At Onelea, we value transparency and strive to address all your concerns. Below are answers to frequently asked questions to assist you better. If your question isn’t listed, feel free to reach out to us at [email protected].

How Do I Know If My Order Has Been Placed Successfully?

You’ll receive an automatic email confirming your order has been processed. Once your order is shipped, we’ll send another email with your tracking details so you can follow your package.

When Will My Order Arrive?

Estimated delivery times (ETA) for each product will be shown at checkout. Delivery times may vary depending on the product’s location and the shipping method you choose.

What is your Shipping Policy?

We offer both standard and express shipping options. Standard shipping costs $4.95 and takes 6-13 working days. Express shipping costs $10.95 and takes 4-9 working days. We also offer free standard shipping on orders over $99. All our deliveries are handled by trusted carriers like 4PX, UPS, and FedEx.

What payment methods do you accept?

We accept PayPal and most major credit/debit cards, including Visa, MasterCard, and American Express. Payments are secure, and we use industry-leading encryption standards to protect your personal information.

What is your Returns and Exchanges Policy?

We accept returns on unworn items with all security tags attached within 30 days of receipt. Returns should be shipped using a tracked service, and customers are responsible for the return shipping costs. Exchanges are also accepted within 28 days for any unworn items with tags attached, and we cover the shipping costs for exchanges. Refunds for returned items are processed within 2-3 working days.

What is your Size Guide?

Please refer to our Size Guide on the product page to ensure you choose the right size. Sizes may vary slightly by style, so we recommend reviewing the size chart and considering any reviews or size tips provided by other customers.

How can I contact customer service?

If you have any questions or concerns, feel free to reach out to our customer service team by email at [email protected]. We aim to respond within 24-48 hours. You can also contact us by phone at (+1) 714-373-5270.

Can I cancel my order?

Orders can be cancelled only if they haven’t been processed or shipped. Please contact us immediately if you wish to cancel your order, and we will do our best to assist you. Once your order has been shipped, we are unable to cancel it, but you can return it for a refund once you receive it.

What happens if my package is lost or damaged?

If your package is lost or damaged during shipping, please contact us immediately at [email protected]. We will work with our carriers to resolve the issue and ensure you receive your order or a replacement.

Do you offer any promotions or discounts?

We offer various promotions throughout the year, including seasonal sales and discounts on specific items. Be sure to subscribe to our newsletter for exclusive offers and updates on upcoming sales!

Do you offer gift cards?

Yes, we offer gift cards that can be purchased on our website. These can be redeemed online and make a perfect gift for any occasion.

How Do I Know If My Order Has Been Placed Successfully?

You’ll receive an automatic email confirming your order has been processed. Once your order is shipped, we’ll send another email with your tracking details so you can follow your package.

When Will My Order Arrive?

Estimated delivery times (ETA) for each product will be shown at checkout. Delivery times may vary depending on the product’s location and the shipping method you choose.

What is your Shipping Policy?

We offer both standard and express shipping options. Standard shipping costs $4.95 and takes 6-13 working days. Express shipping costs $10.95 and takes 4-9 working days. We also offer free standard shipping on orders over $99. All our deliveries are handled by trusted carriers like 4PX, UPS, and FedEx.

What payment methods do you accept?

We accept PayPal and most major credit/debit cards, including Visa, MasterCard, and American Express. Payments are secure, and we use industry-leading encryption standards to protect your personal information.

What is your Returns and Exchanges Policy?

We accept returns on unworn items with all security tags attached within 30 days of receipt. Returns should be shipped using a tracked service, and customers are responsible for the return shipping costs. Exchanges are also accepted within 28 days for any unworn items with tags attached, and we cover the shipping costs for exchanges. Refunds for returned items are processed within 2-3 working days.

What is your Size Guide?

Please refer to our Size Guide on the product page to ensure you choose the right size. Sizes may vary slightly by style, so we recommend reviewing the size chart and considering any reviews or size tips provided by other customers.

How Do I Choose the Right Dress?

When choosing a dress, consider your body shape, the occasion, and your personal style. For example:

  • A-line dresses work well for most body types as they help balance proportions.
  • Empire waist dresses are great for petites and those with an hourglass figure.
  • Maxi dresses are perfect for formal events or beach days, offering both elegance and comfort.

Don’t forget to refer to our Size Guide and product descriptions for more details on fit and fabric.

Do you offer home decor items?

Yes, we offer a curated selection of home decor items, including cushions, throws, vases, and wall art. Our home decor collection is designed to complement your style and help you create a warm and inviting atmosphere in your home.

What are the Latest Fashion Trends?

Stay up-to-date with the latest trends by checking out our new arrivals section. This season, bold colors, oversized silhouettes, and sustainable fabrics are making waves. Whether you’re looking for a classic little black dress or a trendy statement piece, we have something for everyone!

Can you offer styling tips for dresses?

Of course! Here are some tips for styling your dress:

  • Layering: Pair your dress with a jacket or cardigan for cooler weather.
  • Accessories: Add a statement necklace or a pair of earrings to elevate your look.
  • Footwear: Heels work well for formal occasions, while flats or sandals are perfect for casual days.

Check out our blog for more detailed styling tips based on the latest trends!

How Can I Contact Customer Support?

If you need help, please email us at [email protected] or call us at (+1) 714-373-5270. Our customer service team is available Monday to Friday from 9:00 AM to 6:00 PM.